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The results of the latest round, 1st Quarter 2008, of the Turkish Customer Satisfaction Index (TCSI) (TMME in Turkish), were released in June 2008.
The research for 1st Quarter 2008 of TMME was conducted by KA Research Ltd (KARL) and KalDer - Turkish Society for Quality. This took place between 31 January and 7 March 2008.
Views of some 10,369 customers residing in 81 different cities spread throughout the country were sought for 7 sectors and included 35 brands, categories or companies.
BP Gas, Nokia, Hazirkart pre-paid telephone card, Burger King, Maximum Card, World card and Izmir’s Shopping Centers recieved the highest scores in each of their individual sectors. The full results are available at www.tmme.org.tr
TMME, Turkish National Customer Satisfaction Index has entered its 4th year of measurement. KA Research Limited developed TMME in cooperation with KalDer - Turkish Society for Quality, under its exclusive license agreement with ACSI and University of Michigan, also endorsed by TOBB - Union of Chambers and Commodity Exchanges of Turkey.
TMME Research Staff at Training Prior to latest round of the reseach conducted between 31 January and 7 March 2008.
For further information please visit the following websites/links:
http://www.tmme.org.tr
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